Refund policy

Return and Refund Policy
Thank you for shopping at our store. We want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.
By placing an order or making a purchase at our store, you agree to the terms set forth below along with our Privacy Policy and Terms of Service.
1. Return Window
You have 30 calendar days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags, labels, and protective seals intact.
  • You must provide the receipt, invoice, or proof of purchase (such as your Shopify order number). [1]
Non-Returnable Items
Several types of goods are exempt from being returned:
  • Gift cards
  • Downloadable software or digital products
  • Personalized, custom-made, or print-on-demand items
  • Perishable goods (such as food, flowers, or plants)
  • Personal care items (such as cosmetics, swimwear, or intimate apparel)
  • Items marked as "Final Sale" or "Clearance" [1, 2, 3, 4]
3. How to Initiate a Return
To start a return, please follow these steps:
  1. Contact our customer support team at support ksushil75328@gmail.com with your order number and the reason for the return.
  2. If your return is accepted, we will send you a Return Shipping Label along with detailed instructions on how and where to send your package.
  3. Securely pack the item in its original packaging and attach the provided return label to the outside of the box.
  4. Drop off the package at the designated shipping carrier location. [1, 2, 3]
Please note: Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Costs
  • Defective or Damaged Items: If the item is faulty, damaged during transit, or if you received the wrong product, we will cover all return shipping costs.
  • Change of Mind: For standard returns (e.g., item doesn't fit, dislike color, buyer's remorse), the customer is responsible for paying the return shipping fees. The cost of the return shipping label will be deducted from your final refund amount. [1]
5. Refunds Process
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.
Approved Refunds
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal, Shopify Payments). [1, 2, 3]
Refund Timeline
  • It typically takes 5 to 10 business days for the refund to reflect in your bank account or credit card statement, depending on your financial institution's processing times.
Late or Missing Refunds
If you haven’t received a refund yet:
  1. Check your bank account or credit card statement again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at support ksushil75328@gmail.com. [1]
6. Exchanges
We only replace items if they are defective, damaged, or size-mismatched. If you need to exchange an item for the same product, please email us directly at support ksushil75328@gmail.com so we can arrange the exchange logistics for you. [1]
7. Order Cancellations
  • Before Shipment: You can cancel your order within 2 hours of purchase for a full, immediate refund. Please email us quickly if you need to cancel.
  • After Shipment: Once an order has been handed over to the shipping carrier, it cannot be cancelled. You will need to wait to receive the package and then initiate a standard return.
Contact Us
For any questions regarding our Return and Refund Policy, please reach out to our dedicated support team:
  • Email: support@ksushil75328@gmail.com
  • Live Chat: Available directly on our website storefront during business hours. [1, 2]